If you cannot find what you are looking for, please contact customer care using the feedback page.

1. What payment methods do you support?

2. Why do I need to be verified?

3. What is an ACCESS CODE?

4. The recipient received an invalid access code. What do I do?

5. I sent airtime to the wrong phone number. Can I get it back?

6. Recipient claims airtime access code has already been used?

7. The units I want to send are not listed. What does this mean?

8. My recipient says he/she did not receive the airtime access code!

What payment methods do you support?

We currently accept VISA, MASTERCARD, DEBIT CARD via PayPal and InternetSecure

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Why do I need to be verified?

We take internet fraud seriously. We review every first purchase to ensure that the buyer is the owner of the credit or debit card used for that purchase.

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What is an ACCESS CODE?

An access code is the secret code that is sent via SMS to the recipient's mobile phone. The recipient will have to load the access code to get the airtime minutes.

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The recipient received an invalid access code. What do I do?

Please send us an email stating the order number, recipient number and the invalid access code as soon as you can. We will contact the recipient to resolve the issue. If we cannot reach the recipient, we will email the correct access code to you to forward to your recipient.

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I sent airtime to the wrong phone number. Can I get it back?

Each time you purchase airtime access codes, a copy is sent to you via email. This means that you have a copy of the access code to send to your recipient. If the wrong recipient has already used the access code, we will not be responsible for the error. We do not offer refunds for airtime access codes sent to a wrong number.

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Recipient claims airtime access code has already been used?

We will find out from the network operator when the access code was used. If we establish that the airtime access code was used after the purchase, we will not replace it. We will also inform the recipient that we will notify the buyer of the recipient's attempt to defraud us. In general, we do not want to entertain and encourage fraudsters.

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The units I want to send are not listed. What does this mean?

These units are currently unavailable. You can still send the same number of units of airtime by using different combination, e.g. two airtime access codes for 5 Cedis each in place of airtime access code for 10 Cedis. You may also check again later.

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My recipient says he/she did not receive the airtime access code!

The airtime access code is sent via SMS (text message). Please ask the recipient whether or not he/she received an SMS with the access code. You can give the access code that we emailed you to your recipient. Feel free to contact us if you need further assistance.

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